AUSTRALIAN SHIPPING.

Standard postage in Australia on orders over $99 is free. For orders under $99 standard postage is $6. Australian shipping is standard parcel insured post. Australia post advises parcels generally take 3 full days but please allow a week. Signed for delivery is $3.00 extra.

Express post costs $5.00 extra. Auspost advise express post is next day delivery if you are in the express post delivery area. If your parcel is urgent please contact me so I can confirm when I will post your parcel.

Production times differ with each piece. It normally takes me a couple of days to a week to make your beautiful piece of jewellery. If I need to order materials to make your jewellery this time frame will be longer.

INTERNATIONAL SHIPPING.

Shipping is via Australian registered post. This service requires a signature on delivery. To see the shipping charge for your country simply add the item to the cart and type in your country in the shipping address field on the checkout page. Orders over $99 get a $6 discount on shipping charges, this is calculated automatically in the cart.

Production times differ with each piece. It normally takes me a couple of days to a week to make your beautiful piece of jewellery. If I need to order materials to make your jewellery this time frame will be longer.

International Buyers. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please note customs can delay your parcel, delivery times are the time Australia Post estimates and can vary. Please make sure to allow approx 2 weeks for delivery. For orders around Christmas time please allow at least 3 weeks for delivery, 4 weeks to be certain.

PAYMENTS

Payments can be made by Paypal. Paypal protects all of your information and has a buyer protection program. If you don’t have a Paypal account you can also pay with a credit card without having to set up a Paypal account. If you aren’t sure how to do this please contact me and I will send you information on how to do this. 

If you want to pay by direct deposit please contact me.

I don’t include a printed receipt with your order. All details of the transaction are in your initial email confirming the order. Paypal also sends you an email with transaction details. If however you still require a printed receipt please leave me a note at checkout and I will include a receipt.

REFUNDS/RETURNS.

Please read all of the description information carefully. If you have any questions or are unsure about something please send me a question through the Contact form.

All of my jewellery is made to order. I don’t offer change of mind returns as each piece is manufactured at your request. If you are unhappy with an item and want it changed to suit you more, I will happily do this at cost for minor alterations. You would be responsible for all shipping charges. Goodwill is an important part of my business I want you to be happy with the beautiful items you buy.

Privacy and your information.

Information collected on this website is solely for the use of fulfilling your order or replying to queries from the contact form. I may contact you in regard to your order, if I need more information and to inform you of the progress of your order. This website does not collect or store your financial information. I choose to use Paypal rather than store financial information on this site.